NY3Rs Presents: Webinar: Customer Service for Library Staff - Techniques that Yield Results

Speaker Arta Kabashi
Arta currently teaches reference communication, virtual reference, reference policy, reference tools, and reference management at Amigos Library Services.  Before taking on her current role, Arta worked at the Humanities Desk at the University of North Texas Willis Library where she provided reference assistance and taught bibliographic instruction to patrons.  She ...

Arta currently teaches reference communication, virtual reference, reference policy, reference tools, and reference management at Amigos Library Services.  Before taking on her current role, Arta worked at the Humanities Desk at the University of North Texas Willis Library where she provided reference assistance and taught bibliographic instruction to patrons.  She also taught undergraduate courses in history at Texas Tech University.

Arta holds a Bachelor of Arts degree in History from Harding University, a Master of Arts degree in History from Texas Tech University, and a Master of Science in Library and Information Science from the University of North Texas.  She is currently pursuing a Ph.D. in Information Science from the University of North Texas. 

Full Description


This program is aimed at engaging public service staff in academic and public libraries as well as beginning librarians as they learn more about providing the best customer service to information seekers.

Over the course of four (4) 2-hour online sessions, participants will learn how to:

  • Identify the skills utilized in providing service to your patrons
  • Recognize how to demonstrate customer service skills to your patrons
  • Define barriers to patron interactions with librarians and staff
  • Employ examples to reinforce soft customer skills
  • Distinguish between elementary service and value added service for your patrons

The cost per participant is $40.00, and session dates for this course are as follows:

  • November 26, 2012; 11:30 AM to 1:30 PM
  • December 3, 2012; 11:30 AM to 1:30 PM
  • December 10, 2012; 11:30 AM to 1:30 PM
  • December 17, 2012; 11:30 AM to 1:30 PM

Participants will need to attend all four sessions, and both individual participation and group classwork will be required.

For more information and registration, visit the NY3Rs web page at http://bit.ly/RGPZUH

When?

Mon, Nov. 26, 2012
11:30 a.m. - 1:30 p.m. US/Eastern

Where?

Online