LibAnswers, by Springshare
Presented by SIG Co-Convener P. Charles Livermore, St. John's University Library
Interested in finding new ways to provide effective reference service to your distance and local library user community? Professor Charles Livermore from St. John's University Library will present LibAnswers, Springshare's virtual reference service platform, which supports email, chat, and text-message reference. LibAnswers allows libraries to develop a knowledge base of previous questions and answers, and to update, revise, and improve on previous answers. LibAnswers also uses an algorithm to automatically direct users to previous answers that closely match their questions, allowing faster service and saving librarians time in the process.