Webinar Screening: Best Practices in Virtual Reference - What the @#$? Dealing with Rude Patrons Online


Join us at METRO for this in-person webinar screening from OCLC.  Not all virtual reference exchanges are friendly chats, despite our best efforts.  Hear and share some effective ways to deal with rude users without losing your cool.  Stick around for discussion with METRO's Reference Special Interest Group immediately after the screening - registration available at http://metro.org/events/205/.


Thu, Jun. 14, 2012
1 p.m. - 2 p.m. US/Eastern

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METRO Training Center
57 East 11th Street, 4th Floor
New York, NY 10003