Speaker Lisa Chow and Sandra Sajonas
Lisa Chow is a people-centered design advocate and information professional with knowledge and experience in initiating, developing and managing projects that deliver value and impact. She has a few "library ribbons" including SLA Rising Star, LJ Mover & Shaker, ALA Emerging Leader and ARL Diversity Scholar. Lisa is half of ...
Lisa Chow is a people-centered design advocate and information professional with knowledge and experience in initiating, developing and managing projects that deliver value and impact. She has a few "library ribbons" including SLA Rising Star, LJ Mover & Shaker, ALA Emerging Leader and ARL Diversity Scholar. Lisa is half of People Interact, a consultancy that empowers libraries and other organizations to be people-centered. Find out more at http://bit.ly/lisachow
Sandra Sajonas is an information professional who is currently using DIY usability and user experience methods to assist her library in re-branding itself and creating a 5 year strategic plan. She has been both an LJ Mover & Shaker and an ALA Emerging Leader. She is the other half of People Interact consultancy. Learn more about Sandra at http://bit.ly/sajonas
With budget cuts and staff shortages, libraries are asked to do more with less. As a result, libraries are increasingly using technology, self-service models and other trends to make services and processes more efficient. What tends to be overlooked is how these implementations affect the overall library experience for patrons and staff. Is it really more efficient and efficiency at what cost? Whether your library is looking to renovate, relocate, rebrand, or introduce a new service/program, people-centered design is crucial to the process.
In this DIY-style workshop, you will learn to how use people-centered design methods at your library to help you plan, coordinate, assess and evaluate your services and processes to ensure that they are cost- and time-efficient. While you may not have the staff, time, or funding to do a full-fledged library usability and user experience study; together, participants will experience how to use these methods to make small changes for a big impact. Filled with examples, case studies, and activities, participants will leave this workshop with the framework and tools for completing their own DIY usability study.
Who should attend:
Librarians and library staff who are seeking to make improvements and changes to their library on a small budget.
By the end of this program, participants will:
- Get an overview of people-centered design, usability and user experience
- Learn about methods and tools to conduct their own usability and user experience library study
- Receive a DIY library usability study toolkit consisting of templates, resources and tools