Management Series, Part I: Get Great Results from Your Reports With SMART Goals

By Laura Forshay, Professional Development Manager, METRO

What makes an effective manager? If you ask ten people, you will get ten different answers. There is no one thing that means the difference between a good organizational leader and a bad one. However, there are a few key roles that, when mastered, will make the job much easier for you and for your staff.

20140304_SMARTgoals.JPGGoal-setting is one of the most important management tasks. It gets to the heart of what managers either love or dread: dealing with people. Many find it helpful to use the SMART model when establishing performance goals with staff.

Articulating goals in a clear and Specific manner is essential. Often we assume that others understand our meaning when, in reality, they heard something else entirely. Taking the time to lay out specific goals prevents discovering down the road that the organization is going in an unintended direction.

Goals should also be Measurable. How will you know when the goal has been achieved? It is critical to identify this criteria ahead of time in order to avoid wasting resources. Measuring progress towards goals also allows for recognition. Celebrating milestones along the way acknowledges the good work already done and motivates staff to continue towards the finish line. This is particularly important for long-term projects.

To learn about the remaining characteristics of SMART goals and how to use them with your staff, join us at METRO for our upcoming two-day Management Institute. The workshop will take place on Wednesday and Thursday, April 23rd and 24th. Registration and additional information is now available.