Queens Library has a lot to be proud of. It recently topped U.S. public library circulation with 20.2 million items lent in fiscal year 2006, breaking all previous records in the nation. Preliminary results for FY '07 confirm the top ranking and show a circulation increase to more than 21 million items. This makes Queens Library the world's fourth busiest library system, after Hong Kong, Toronto, and Singapore—an impressive achievement by any account.
"Queens Library's greatest asset is its staff," says Library Director Thomas W. Galante. "They are genuinely concerned about helping customers access everything the library has to offer: finding a useful website, completing a homework assignment, learning how to use a computer or recommending a novel they'll stay up all night to finish. It's all about good customer service."
Following the announcement in the Public Library Data Service Statistical Report 2007, the library was the subject of a New York Times editorial on the library's linguistically diverse collection and strong performance in engaging the local community in a love of reading and learning.