On April 8, 2014, METRO hosted a session on library assessment in conjunction with ACRL/NY. The session provided an overview of the value of performing library assessments, qualitative and quantitative research techniques, and examples of assessment projects at Queensborough Community College and Columbia University.
Presentation slides for this event are now available on metro.org:
Measuring Success: Library Assessments, Outcomes, and Planning Strategy [pdf] presented by Dr. Ian Beckford, Learning Outcomes Assessment Manager at Queensborough Community College
Needs Assessment of Reference Services at Queensborough Community College: An Organizational Change Perspective [pdf], presented by Sheila Beck, Associate Professor and the Acquisitions Librarian at Queensborough Community College, and Neera Mohess, Associate Professor and Information Literacy and Interlibrary Loan librarian at Queensborough Community
Creating the Reference Desk Policy & Procedures Manual [pdf], presented by Barbara Bonous-Smit, Associate Professor and Head of Reference and Serials at Queensborough Community College Library, CUNY (view QCC's Library Reference Desk Manual [pdf])
Assessment Program at Columbia University Libraries [pdf], presented by Francie Mrkich, Director of Access Services at Columbia University Libraries and Information Services
We'd like to thank our presenters for their edifying and engaging talks! Special thanks to Barbara Bonous-Smit from QCC for her work in putting this session together.