Emotional Intelligence: A Powerful Workplace Tool

by Laura Forshay, Professional Development Manager, METRO


“Group project:” these two simple words have instilled dread and apprehension in all of us at one time or another. Even when we feel that our end products are successful, the experience of working with team members can leave us feeling frustrated.

teamsAs members of staffs, work groups, and project teams, we rarely work on a completely individual level. And, as we know, teams are created in order to produce a more enriched, creative, and effective deliverable. But when we don’t pay attention to team dynamics and maximize the opportunities that they create, we sell ourselves short and could potentially set ourselves up for failure.

All kinds of pitfalls can be avoided with some attention to interpersonal dynamics. Emotional intelligence, for instance, plays a huge role in our ability to work effectively in groups. Taking time to recognize various emotions at play within ourselves and among one another benefits us on individual and group levels.

Even though conflict may seem like something we ought to avoid at all costs, encouraging healthy confrontation and building emotionally intelligent teams can bring issues of disagreement to the forefront in a productive way. These tools give teams a more informed and supported perspective on the assignment at hand. A bonus: when healthy conformation is employed, nagging issues like passive aggression no longer turn into personal stressors that linger even after the task is complete.

To learn more about the power of emotional intelligence, its benefits, and how to create it in the workplace, join us at METRO on Monday, March 2nd for Library Professionals in the 21st Century Workplace with instructor Kimberly Sweetman.