This was recently posted to the METRO Library 2.0 Special Interest Group listserv and might be of interest to readers:
Are you interested in doing User Experience Studies at your library but don't know how? Join ACRL/NY's User Experience Discussion Group on Friday, November 12th at Mercy College Manhattan Campus (66 West 35th Street (check-in with security to get room number) from 9:15am to 10:30am to meet librarians interested in and working on user experience studies.
We will discuss types of projects and interviewing techniques for getting effective answers out of our patrons, faculty and colleagues. Networking from 9:15am-9:30am, discussion from 9:30am-10:30am. Refreshments will be served. This meet-and-greet is open to anyone (i.e. you do not have to be a member of ACRL/NY) . You will need ID to get into the building.