How Are We Doing? Realizing a Culture of Assessment in Our Libraries

Please join METRO in exploring three perspectives on assessing library services in New York City libraries. The assessment of library services has undergone a decided shift in the last ten years. Building a "culture of assessment" has gone from an ideal to an implemented reality in libraries where unified quantitative and qualitative assessment of library services has driven improvement of those services. This panel brings together three practicing librarians to discuss their work in assessing the impact of library services on their respective communities.

Jennifer Rutner, Assessment & Marketing Librarian at Columbia University Libraries, will discuss project management for assessment projects and tips for writing good questions. Jennifer coordinates assessment projects across the 22 libraries at Columbia; including LibQual+, user-needs assessments, and usability studies. She and the Assessment Working Group support the Libraries in making data-informed decisions about public services.

Michael Lascarides, User Analyst in the Office of Strategic Planning at New York Public Library, keeps tabs on the needs and habits of the 40,000 daily visitors to the NYPL's websites -- using tools ranging from analysis software to social networks to face-to-face conversations with patrons. Michael will discuss how NYPL chooses the right tool for each job, what successes and setbacks have been encountered in the process, and how those insights led to the design of the newly-launched website.

Kimberly Burke Sweetman, Head of Access Services at New York University Libraries, has been involved with their assessment program since it was codified approximately ten years ago. Kimberly will focus on how the NYU Libraries implement and assess changes in physical space use.

Date: Tuesday, May 04, 2010
Time: 3:30 pm to 5:30 pm
Location: METRO, 57 E. 11th Street, New York, NY 10003
Registration fees: $25 members; $25 myMETRO; $50 non-members
Register online here:

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